What is the ChatGuru funnel for?

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One of the modules that make up the ChatGuru automation system for WhatsApp is the funnel. The tool is a strategic model separated by stages , which visually structures the entire chat journey. The funnel has features such as: sales; support; consultations; service; shipping products and others. With so many facilities and countless possibilities, it is up to the administrator to use the funnel in the most strategic way to achieve your business objectives. Some advantages of having the funnel are that through it it is possible to add chats, search for them and move them between stages customized by the administrator himself. These steps can be reorganized on the platform according to the needs of each company and its strategies. Easy and intuitive to use, the manager also allows viewing of the chat, in which the administrator is directed directly to the selected conversation. The system also allows the customer to be removed from the funnel, if the administrator deems it necessary.

Those who subscribe to the ChatGuru funnel module also have the “more options” menu, which brings together even more tools in the modality. Through this menu, the administrator can restrict users and departments who can view the funnel. In addition, he can also choose whether to change the name, export CSV – where it is possible to download and export data – and delete the funnel itself. More benefits of ChatGuru In Industry Email List addition to the funnel module, the automation system for WhatsApp ChatGuru has more modules and benefits, providing the necessary tools to help a company that wants to improve its customer relationship and manage its marketing strategies. Chatbot With the ChatGuru chatbot it is possible to create a chatbot with automatic responses, conditioned messages and various automation possibilities. The chatbot simulates human interaction, which helps a brand to conduct a conversation with the customer in a practical and effective way. Service ChatGuru's customer service module allows a company to categorize chats by status, contributing to an always organized call list, with metrics on its own service.



Through access to the ChatGuru API, a company allows the system to be integrated with CRM, ERP or other software that uses integrations, if the administrator deems it necessary. Learn more about ChatGuru from our specialized support teamReduce reaction time and increase productivity Customers don't want to wait to speak to a company and don't accept companies that make support and access to information difficult. In this sense, chatbots are like a new continuous channel for connecting with the customer, without time restrictions or waiting time. A Velocify report shows that responding to a lead within the first minute of contact can increase the likelihood of conversion by around 400% . Harvard Business Review considered the first hour of response as the “golden hour” . Despite several studies that show the advantages of reducing response time, the reality is that many companies insist on not giving due importance to response time. More precisely, 24% of companies take more than 24 hours to react to contact from a lead, while 23% do not respond, according to HBR.