Day workshop: Advanced Customer Relationship

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Management sales and service Salesforce Cloud Solutions 2.0 In our Salesforce day workshop: “Advanced Customer Relationship Management - Salesforce Cloud Solutions 2.0″ we offer you four different lectures with interactive demos on the following topics: “Salesforce for handling service processes”, “Customer enthusiasm with communities from Salesforce”, “Lead management with Marketing Automation " and "Data Archiving in Salesforce - GDPR". A powerful CRM system is essential for the success of the company and the success of each individual sales employee. As experienced Salesforce consultants, we want to bring you closer to innovative topics in Salesforce, point out possibilities and start a conversation with you.

Followed by networking Location Cologne Cost the event is free agenda  Indonesia WhatsApp Number List Anna Wendlinger 9:00 a.m. – 9:15 a.m Welcome and organizational matters Speakers introduce themselves and the moderator explains organizational matters and the daily routine. Robert_Zentgraf_author 9:15 a.m. – 10:00 a.m Optimal customer service with the Salesforce Service Cloud How can I offer my (potential) customers optimal service? What options does Salesforce’s Service Cloud provide me out-of-the-box? 10:00 a.m. – 10:45 a.m Introduction – Community Cloud How can you increase your sales and increase your customer satisfaction with the help of Salesforce Communities? Introduction to the topic of Salesforce Communities as a Salesforce add-on and showing a practical example.



Components in the company, especially with regard to the GDPR and the exchange of documents between systems. It is shown that an archive system for managing unstructured content, such as documents, in combination with Salesforce is necessary to be well prepared for the GDPR. The second part shows the benefits of archives when processes are distributed across multiple systems. The combination of Salesforce and SAP ERP is specifically discussed. About the speaker: Bernhard Morell, Managing Director of KGS Software GmbH & Co. KG, has been dealing with the topic of document archiving from ever new perspectives and requirement contexts for more than 25 years. For 12 years with a strong focus on SAP and recently also Salesforce. consider before you start introducing a marketing automation tool and what tools can you use to take your lead management to a new level? Overview of the preliminary considerations for such an introduction and the added value of marketing automation.