Service quality: What it is and why you should care

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A business not only sells its products or services, it is also characterized by selling experiences, treatment, service, attention, cordiality and humanism. Within the framework of this environment, service quality is included , which can be defined as the set of strategies used to build harmonious and cordial relationships with the consumer. Quality in service does not seek anything other than meeting customer expectations and building a pleasant environment with a view to the future. Coupled with the quality-price ratio, good treatment enhances the flow of customers and leads to the long-awaited loyalty.

One of the ways to work on service quality is by putting yourself in the customer's shoes and knowing what they want, what they aspire from your business, how they can feel more comfortable and what solutions you offer. In these times of CU Leads abundant competition, most customers opt for those brands that make them feel at home. hand selecting quality in service Definitive statistics of service quality To measure service quality , something called Customer Experience (CX) is used, which covers vital aspects of a business and then determines whether its service is optimal or not: attention, reliability, advertising, availability, level of product duration.



Increase revenue by up to Based on the statistics collected, it is proven that companies that are characterized by providing a quality customer experience see their income increase between 4 and 8%, according to data from Bain and Company. However, as you read above, the idea of ​​any quality service strategy must be focused on loyalty, on that action of the customer staying with you and recommending you to others. desk with folders and other office objects quality service customer retention When you work with that vision, the results are great. For example, a study by states that companies that implement quality customer service strategies enjoy a customer retention rate of over.